RETURN & REFUND
Last updated: September 2026
1. RETURN ELIGIBILITY
We accept returns within 7 days of delivery under the following conditions:
- ✓Item received is structurally damaged or defective in transit
- ✓Wrong item delivered (different from what was ordered)
- ✓Item is missing major parts or accessories listed in the description
To claim a 100% free replacement or refund for transit damage or defective items, a single continuous 360° unboxing video without any cuts, edits, or pauses is strictly required. The video must clearly show the shipping label intact before opening, followed by opening the package and inspecting the item. This ensures 100% fair-play transparency for both collectors and our support team.
Items are not eligible for return if:
- ✗The return request is made after 7 days of delivery
- ✗The product has been used, altered, assembled, or the original packaging discarded
- ✗Change of mind or buyer's remorse after delivery
- ✗Minor cosmetic imperfections on external shipping cartons that do not affect the collector figure
2. HOW TO INITIATE A RETURN
- 1Email us at support@otakuisland.in with your Order ID, a brief description of the issue, and the unboxing video/photos.
- 2Our support team will review your request within 24–48 business hours and share return approval with pick-up details.
- 3Pack the item securely in its original box. Our courier partner will schedule a doorstep pick-up from your address.
- 4Upon receipt and verification at our warehouse, your replacement or full refund will be processed immediately.
3. REFUND PROCESS & CREDIT TIMELINES
Refunds are initiated within 24–48 business hours once approved or once returned items are inspected.
| PAYMENT METHOD | REFUND CREDIT TIMELINE |
|---|---|
| UPI / Instant Bank Transfer | 1–2 Business Days |
| Credit / Debit Card | 3–5 Business Days (per bank cycle) |
| Cash on Delivery (COD) | Bank Transfer / UPI (2–4 business days) |
4. EXCHANGE POLICY
If you received an incorrect or defective item, we will arrange a replacement at zero additional cost after reviewing your unboxing video. Exchanges are subject to inventory availability. If the item is out of stock, a 100% full refund is issued.
5. ORDER CANCELLATION & DELAY GUARANTEE
Orders can be cancelled at any time before dispatch by contacting us at support@otakuisland.in. For prepaid orders cancelled before dispatch, a full 100% refund is processed with zero deduction.
If an order has not been dispatched with an active courier tracking ID within 7 business days from placement, you have the unconditional right to request an immediate 100% full refund without questions.
Once an order is handed over to the courier and an active AWB tracking number has been generated, it cannot be cancelled mid-transit. You may receive the parcel and initiate a standard return if eligible.
6. NON-RETURNABLE ITEMS
The following are strictly non-returnable:
- —Opened or assembled figures with no structural manufacturing defects
- —Items marked as "final sale" or "clearance"
- —Digital gift cards
7. CONTACT US & GRIEVANCE OFFICER
For return, exchange, or refund queries, reach out to our team at support@otakuisland.in or our Grievance Redressal Officer at grievance@otakuisland.in. We resolve all escalations within 48 business hours.