RETURN & REFUND

1. RETURN ELIGIBILITY

We accept returns within 7 days of delivery under the following conditions:

• ✓Item received is damaged or defective in transit
• ✓Wrong item delivered (different from what was ordered)
• ✓Item is missing parts or accessories as described

Items are not eligible for return if:

• ✗The return request is made after 7 days of delivery
• ✗The product has been used, assembled, or the original packaging has been discarded
• ✗The item is a pre-order that has been dispatched

2. HOW TO INITIATE A RETURN

1. 1Email us at support@otakuisland.in with your Order ID, a brief description of the issue, and clear photos of the item and packaging.
2. 2Our support team will review your request within 24–48 business hours and share a return approval with pick-up details.
3. 3Pack the item securely in its original packaging. Our courier partner will schedule a pick-up from your address.
4. 4Once we receive and inspect the item, your refund or replacement will be processed.

3. REFUND PROCESS

Refunds are processed within 5–7 business days after the returned item is received and inspected by our team.

4. EXCHANGE POLICY

If you received a wrong or defective item, we will dispatch a replacement at no additional cost after verifying your return. Exchanges are subject to stock availability. If the item is out of stock, a full refund will be issued.

5. ORDER CANCELLATION

Orders can be cancelled before dispatch by contacting us at support@otakuisland.in. Once an order is shipped, it cannot be cancelled — please initiate a return after delivery instead. For prepaid orders, a full refund will be processed upon cancellation before dispatch.

6. NON-RETURNABLE ITEMS

The following are strictly non-returnable:

• —Opened or assembled figures with no manufacturing defect
• —Items marked as "final sale" or "clearance"
• —Digital goods or gift cards

7. CONTACT US

For return or refund queries, email us at support@otakuisland.in with your order details. We aim to resolve all issues within 48 business hours.